I was charged by their office manager as I was trying to leave. They still had my keys. They continued to scream at me to get out and I continued to demand my keys. Bottom line, I was an unhappy customer who spent 1 hour and 40 minutes waiting on a simple service that typically takes 15 minutes. Im pregnant, considered high risk and have strict times to take my meds. I asked twice what was taking so long and got blown off. I explained I had important meds to take. By the time they were done, the service guy said he ran into some technical issues. I said that was still a long time to wait. He threw the receipt and pen down and told me I wasn't welcome back. The owner agreed with him. They started screaming at me to leave. The service guy called me a very rude name that I won't repeat. The office manager chimed in and started screaming at the top of her lungs. I was shaking and wanted to leave. I told them all they needed to do was be considerate and apologize. I understand getting busy beyond control. I work in a high stress job. But when my clients get impatient I don't scream obscenities. I try to make it right. These people were extremely rude, inconsiderate and unprofessional. Do not waste your time!
YOU ARE NOT A CUSTOMER OF OUR BUSINESS. You are under court order to have a video camera breathalyzer system recalibrate and serviced because you were convicted of a crime. No one at this business charged or assaulted you in any way. The business you are slandering is merely authorized to service your equipment. We are not required to put your appointment, which is not scheduled by our staff, ahead of our customers. You had a negative attitude with our staff. You were asked multiple times to be seated. We explained the delay clearly and calmly. You continued with your attitude. As a result, you are no longer welcome to have your device serviced at our location.
- Denton Location